Frequently asked questions

Turn on the Nexora Cart Drawer app embed in your theme editor and save. The quickest way is Activate app embed in the Setup guide on Home.

Switch off the Nexora Cart Drawer app embed in your theme editor and save. Your settings are kept, so you can turn it back on at any time.

No. The drawer is added through an app embed. If something doesn't work with your theme, the Advanced settings or our team on live chat can usually fix it without code changes.

Yes, after you click Save in the Cart editor. Refresh your store page to see them.

Yes. In the Cart editor, drag a block by its handle to move it within its group (Main, Extra or Footer).

A template replaces your design settings (colours, fonts, borders, shadows, padding). Block content such as product lists, labels and conditions stays as it is.

No. The Reward bar only shows progress toward a goal. To actually give the reward, create a matching discount or free shipping rate in Shopify with the same minimum.

With AI recommendations, they come from Shopify's product recommendations for the items in the cart. With Manual, you choose exactly which products show for which items, with optional conditions and a percentage discount.

The Complementary algorithm only shows products you've set up in the Shopify Search & Discovery app. Set them up there, or use Related instead.

When the cart meets your offer's condition, the gift appears in the drawer and the customer clicks Add item to cart. At checkout, one unit of the gift is made free while the cart still qualifies.

Each adds a product you choose to the cart, at that product's price. Create the product in Shopify first, then select it in the block.

Yes. Use the Translations page to translate the drawer's text for each language published on your store.

Enter your theme cart's CSS selector in Advanced > Hide default drawer, and your cart icon's selector in Cart button selector. If you're not sure what to enter, message us on live chat.

Add the count bubble's selector in Advanced > Cart count selector, then save.

Yes. The drawer is responsive, and the Sticky cart can be shown on all devices, desktop only or mobile only, with separate sizes and positions.

Yes. Use the HTML code block (in the Main or Footer group) for custom content, and Advanced > Custom CSS/JS for your own styles or scripts.

No. Each visitor gets their own countdown, starting when they first see it. When it ends, it restarts, hides or shows your expired message, depending on Action ends.

Nothing. The app is completely free and every block and page is unlocked.

No. We don't charge any fees or commission on sales made through the drawer.

Check that the cart still meets the offer's condition and that the gift was added from the drawer. If the app's discount was deleted in Shopify, click Sync Free Gift in the Discount Functions card on Home.

The discount only applies to offered products added from the drawer while the cart still contains the trigger product. Make sure you clicked Save after editing the rule.

Data appears within 24 hours of the first cart open. Make sure the app embed is turned on and that shoppers have opened the drawer.

The preview uses sample products. Your theme's fonts and any custom CSS can also change how the drawer looks on your store. Contact us on live chat if something looks wrong.

Use live chat inside the app (Need help? on Home) or email [email protected].